1. DELIVERY OPTIONS

Delivery is free for all orders. The Product(s) will be delivered to the delivery address you specify in your order. Signature may be required to receive your item. Products are delivered by a 3rd party courier service provider.

Under normal circumstances, the ordered goods will be delivered within 2-3 working days after payment for Peninsular Malaysia (except Langkawi) and within 6-7 working days after payment for main cities in East Malaysia and Langkawi. However, these estimated delivery dates are indicative only and we reserves the rights to extend estimated delivery dates.

*Note: working days is according to Kuala Lumpur calendar, excluding the date of payment and local public holiday.

If you have not received the Product(s) within the estimated delivery time, you should contact us via our website or by email or by telephoning the Customer Call Centre (details are available here: Contact Us). Orders can be delivered only in Malaysia. We don`t support cross border delivery.

If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not accept delivery or collect the Product from the Courier Service provider within two weeks of Ashita first attempt to deliver the Product to you, then Ashita may (without affecting any other right or remedy available to us) do either or both of the following: a) charge you for reasonable storage fee and other costs reasonably incurred by us; or b) no longer make the Product available for delivery or collection and notify you that Ashita is immediately cancelling the applicable Contract, in which case Ashita will refund to you or your credit/debit card company as applicable, any money already paid to us under the applicable Contract, less Ashita reasonable administration charges (including for attempting to deliver and then returning the Product).

2. EMAIL NOTIFICATIONS

We will send updates by Email, so you can stay updated on your delivery or pickup order. The number of messages you'll receive will vary depending on the orders you placed.

3. CHANGE ORDER

Once your order has been prepared for dispatch or has been dispatched, you may no longer change the delivery address. If the order is with the courier service provider you can contact them directly and they will amend your delivery address where possible.

If you have not received your dispatch notification Email, please contact us.

4. TRACKING ORDER

For courier deliveries you can track the status of your order at any time via the online Order Status.

On the Account page you can view the current status of your order, view the items ordered, see estimated dispatch and delivery times, and track your delivery.

5. QUESTIONS ABOUT YOUR MISSED OR DAMAGED ORDERS

• Missed a delivery:

In the event that no one is available at the address at the time of delivery, you will need to contact the Courier Service provider or us to arrange a new delivery time/address and maybe subject to additional delivery charges.

If the estimated delivery date showed in your dispatch email has passed and you have not received your parcel, please contact us. We will investigate with the courier service provider and strive to deliver your order as soon as possible.

• Damaged orders:

If your item is damaged when you receive it, you can refuse the delivery. If you only find damage after receiving the delivery, please call us. In the event of a damaged delivery, Ashita will contact the Courier Service provider directly to resolve the issue as quickly as possible and with the least inconvenience to you. We will make every effort to keep you informed of the progress of our investigation and to provide you with a replacement after we verified the damage and confirm you eligibility for a product replacement. Ashita will be responsible for the losses incurred during delivery if the products are missing or damaged. We will provide a replacement or refund to the customer upon verification of the issue.

6. INSURANCE COVERAGE

Ashita Group provides insurance coverage for all products during delivery. This insurance covers any losses or damages that occur during the transit of the products to the specified delivery address. In the event of any such issues, Ashita will be responsible for resolving the matter and ensuring the customer receives either a replacement product or a refund.

By addressing these points, we aim to provide clarity and assurance regarding the delivery process and responsibilities. For further details or assistance, please contact Ashita Group customer service.